Delivery

We currently offer two delivery options: express delivery and standard delivery.

Express delivery: We aim to deliver all mainland UK express orders placed before 12pm (GMT) subject to stock within 2 working days. Express delivery orders placed after 12pm (GMT) on a Friday will be delivered on a Wednesday. Please call our customer service team on 0845 5435933 to arrange express delivery.

Deliveries to Northern Ireland, the Highlands and AB postcodes will take longer to arrive. We aim to deliver express orders placed before 12pm (GMT) within 2 working days to Northern Ireland and within 5 working days to the Highlands and Islands and AB postcodes.

Standard delivery: We aim to deliver all mainland UK standard orders within 10 working days or before. However, sometimes during sale periods or other busy periods, deliveries may take longer. If you have not received your delivery within 10 working days, please contact our Customer Services department.

Deliveries to Northern Ireland, the Highlands and AB postcodes will take longer to arrive. We aim to deliver standard orders within 7 working days to Northern Ireland, the Highlands and AB postcodes. During busy periods, please allow up to 10 working days for delivery to Northern Ireland and 10 working days for delivery to the Highlands.

Our couriers typically deliver Monday to Friday, 8am - 5pm. Please note Saturday and Sunday are not classed as working days.

UK Bank Holidays (if applicable): please allow an extra working day for both standard and express deliveries.

Europe and the Rest of the World: We aim to deliver to countries outside of the UK standard orders within 21 working days or before. However, sometimes during sale periods or other busy periods, deliveries may take longer. If you have not received your delivery within 21 working days, please contact our Customer Services department.

Delivery Guide

Delivery Costs
Please note that any additional duty or customs charges applicable in the destination country are payable by the recipient.

UNITED KINGDOM
Standard: £5.50 delivery charge for all orders under £150
Standard delivery is free for all orders over £150
Express: £10.00 delivery charge for all orders (Please call 0845 5435933 for express delivery)


EUROPE & THE REST OF THE WORLD
Standard: £12.50 delivery charge for all orders
Express: Please call the customer service line on - 0845 5435933


UK Delivery Times

Please note that delivery time for standard orders is currently 8-10 working days. However we If you would like to receive your order sooner, please call our express service line on – 0845 5435933

We aim to deliver all mainland UK standard orders in the timescales shown in the below table. However, sometimes during sale periods or other busy periods, deliveries may take longer. If you have not received your delivery within five working days, please contact our Customer Services department.

Deliveries to the Northern Ireland and the Highlands and Islands will take longer to arrive. We aim to deliver within four working days to Northern Ireland and seven working days to the Highlands and Islands for all orders placed before 12pm. During busy periods, please allow up to seven working days for delivery to Northern Ireland and 10 working days for delivery to the Highlands and Islands.

A signature is requested on delivery. If you are not in when our couriers first try to deliver and they cannot find a safe location to leave the package, they will leave a card, take your order back and then attempt to delivery 2 more times on the following working days. Please follow the instructions on the card left by the courier to arrange redelivery.

Europe and the Rest of the World Delivery Times

Standard

Please allow up to 21 days for deliveries outside of the UK. However we aim to get your orders to you as quickly as possible. Please note that parcel can be held up in Customs and Export and you may be charged duty on your good. We will not be held responsible for delays due to postal services or Customs.

Express

We can arrange an express service if required for an extra charge if required.

Please call our customer service team on 0845 5435933 to arrange express delivery.

Payment Options

Debit and Credit Cards

We accept American Express, Visa, Visa Delta, Visa Electron, Maestro, MasterCard, Solo and PayPal.



Phone Orders

You may pay for goods over the phone. Please call Customer Services between 9am and 5pm (GMT/BST) on Monday to Friday (excluding UK bank holidays):

UK customers: 0845 55 435933

Republic of Ireland customers: +44 (0)845 5435933

European & International customers: +44 (0)845 5435933

Paypal

Please see www.paypal.com for information on PayPal payments.



Cheques & Postal Orders

Cheques should be made payable to Contagious Clubwear and posted to Contagious Clubwear, Unit 2 Ivy House Farm Business Centre, Wolvershill Road, Banwell, North Somerset, BS29 6LB.

Please include your name, address, contact telephone number and transaction ID or copy of transaction.


Contagious Gift Voucher

Please insert into ‘Voucher Code Box’ ‘your Gift Number on the back of the voucher and keep voucher for your records.

All prices are inclusive of VAT (where applicable) at the rate appropriate to the country of receipt, where within the EU, and are correct at the time of entering the information on to the system. The total cost of the order is the price of the products ordered plus the delivery charge.

Returns

General

You may return any item free of charge within 7 days of receipt, in a new and unused condition. Returned items which are not in new or unused condition or which are returned after the approval period may not be credited to your account unless they are faulty. Please note your P&P will not be refunded (unless faulty).

We reserve the right to inspect any returned goods for signs of usage or wear and tear and refunds will be given at our discretion.

In the interests of hygiene we do not offer refunds on underwear or swimwear if the hygiene seal has been removed, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all of the tags intact.


Returns for customers who have paid by credit/debit card

To cover card service fees customers who return items will be charged £2.50. Any charges will be deducted from your credit/debit card prior to any refund.


Gift Vouchers

Gift cards/vouchers cannot be returned or exchanged for cash.


Please download returns from here - RETURNS FORM

Alternatively please return goods to Contagious Clubwear, Unit 2 Ivy House Farm Business Centre, Wolvershill Road, Banwell, North Somerset, BS29 6LB.

Please include your name, address, contact telephone number, reason for return, details of exchange (if applicable) and transaction ID or copy of transaction.


Sending your return back to us

We recommend that returns are sent back to us via courier service or recorded delivery at the Post Office. Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference. The Post Office will stamp this and supply a tracking reference number if sent back by recorded or special (next day) delivery.

The refund will be processed once your goods are received into our warehouse. Please note that it may take 3-4 working days for the refunds to show in your account. (After good are received) Each item returned is refunded separately, and will show on your statement as a refund / credit from CONTAGIOUS CLUBWEAR.COM. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our customer services team with your order number, postcode and new card details.

You can call Customer Services between 9am and 5pm (GMT/BST) on Monday to Friday (excluding UK bank holidays): UK customers: 0845 5435933
Republic of Ireland customers: +44 (0)845 5435933
European & International customers: +44 (0)845 5435933


Custom & Branded Outfits

Made to measure and branded outfits cannot be returned or exchange.

Statutory Rights

Your UK statutory rights are not affected by our returns policy.

Contact US

If you have any questions or queries please do not hesitate to contact us. CONTAGIOUSCLUBWEAR.COM customer services can be contacted on:


Email: admin@contagiousclubwear.com
Emails will be answered within 24 hours excluding weekends and bank holidays

Telephone: 0845 5435933

Opening Times - Monday to Friday, 09.00 to 17.00, excluding Bank Holidays

Address:
Contagious Clubwear
Unit 2 Ivy House Farm Business Centre
Wolvershill Road
Banwell
North Somerset
BS29 6LB


VAT NO - 891 0626 19

T - +44 845 5435933
F - + 44 845 5435933

Email - admin@contagiousclubwear.com
For your nearest stockist, please contact us.